Starlit Trails Support
Your questions, answered.
Starlit Trails Services
FAQ
Shipping
Due to the impact of Covid-19, the current delivery times around the world are somehow affected. According to our shipping suppliers, below is the estimated time each country takes to deliver during this period.
NORTH AMERICA:
United States: 7-10 business days (Expedited Shipping: 4-7 Business Days)Canada: 10-20 business days
OCEANIA:
Australia: 5-8 business days
New Zealand: 6-9 business days
EUROPE:
United Kingdom: 5-8 business days (Expedited Shipping: 3-5 Business Days) Germany, France, Italy, Spain: 6-10 business days (Expedited Shipping: 5-8 Business Days) Belgium, Portugal, Austria, Netherlands, Denmark, Sweden, Hungary, Czechia, Slovakia, Croatia: 6-10 business daysSwitzerland, Ireland, Greece, Luxembourg, Norway, Finland, Poland, Estonia, Romania, Latvia, Lithuania, Slovenia, Bulgaria: 7-12 business days
ASIA:
Taiwan, Hongkong: 3~5 business days
Japan, Thailand: 4~8 business days
Singapore, Malaysia: 7~12 business days
Vietnam: 10~15 business days
For the rest regions of the world, the local delivery is currently very unstable due to the outbreak. We are still coordinating with the shipping suppliers. And we will update here as soon as we have any information.
We offer free and fast worldwide shipping. If you want to get your order even faster, we also provide Expedited Shipping option for US $12.
I just placed an order and i need to change it.
If you need to change an order that you just placed through our website, you need to email starlittrails@gmail.com immediately with your changes.
Typically our orders take 1 business day to process, so if you catch us before your order has been processed we may be able to change it.
We do our very best in attempting to accommodate your request, but unfortunately we are no longer able to make changes once the order is processing at our Fulfillment centers and we cannot change the address or re-route them once they are shipped.
Other
Returns
If for any reason you are dissatisfied with your product, you can return it for a full refund within 30 days following your delivery.
To be eligible for a return, your products must be clean and undamaged.
Email our friendly customer service team to starlittrails@gmail.com, and we'll provide you with instructions for returning your items. Easy as that!
Please offer us the tracking number of the returned items. We will promptly refund your money once we receive the returned items. Please note that the purchaser will bear any shipping costs associated with the returns. These costs are nonrefundable.
Payments
Our checkout is super easy, fast, and secure. Enter your shipping address and payment method, then place your order!
We accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, Venmo, Apple Pay, PayPal, and afterpay.
Outdoor Chair Assembly Tutorials
STARLIT Outdoor Chair
STARLIT High-Back Chair
STARLIT High-Back Armchair
We Would Love to Talk
Our team is here to respond to any of your inquiries.
Email starlittrails@gmail.com and we will be back to you as soon as possible.
You can also chat with us directly through Facebook Messenger